FAQs

Once you place your order, and the payment is confirmed, you will receive 2 emails from us, first one instanly, it contains payment confirmations, second one shortly, time we prepare everything for you and it contains the login details and the instructions, if you didn't find it in your inbox check your spam/junk folder.

However, in the rare occasion it may take up to 24 hours maximum to deliver your order.

If you placed your order and you didn't get the email that contained the login details in 24 hours maximum, we kindly ask you to check your spam/junk folder, if you still cannot find it, contact us via :

If you just received your account username and password, tried to log in but got a message saying "invalid or has expired" That could only mean 2 things

1 - You are using a VPN which blocks our servers
2 - Your ISP is blocking our servers which mean you will need to use a VPN to bypass it

You Should know that our service is a no buffering  with anti-freeze technologie, we monitor our servers 24/7 in case there is any issue we are the first one to know, so if you are facing any buffering issues its from your side that is why we highly recommend getting a TRIAL FIRST

Troubleshooting steps

The first thing to do is to restart your router, and device and try again. This helps in many cases.
If the issue continues, you must test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throttling your connection, you’ll experience buffering.

If you still keep getting buffering, check these steps:
- Ethernet cable is recommended over wifi (if possible)
- Update your Device to the latest update available to you
- Delete your profile/user and re-type it again
- Change Video Player for settings choose another player
- Change app by downloading another app from our instructions page
- Try a VPN, sometimes using a VPN can help

If you still keep getting buffering after trying all the above steps then you will need to contact your ISP to assist you

No, we do not recommend using it unless you know what you are doing as it may ban your account permanently if used wrongly.

You are only allowed to use it if it was advised by the customer service.

Yes, we do offer refunds under certain conditions, check our refund policy page via this link : https://www.primostv.com/refund-and-returns-policy/

If your paypal account is active, but the payment has failed, it may be a timeout caused by network problems. Please refresh the page and try again, usually it will succeed.

If you still have the same problem, we kindly ask you to click on the whatsapp button in the lower right corner to contact customer service, we will send you a direct invoice via email.

There are many reasons for a debit/credit card transaction failure, which may be caused by the website, our bank or by the issuing bank. If you encounter a payment failure, please try the following methods :

1. Double check the card number, validity date and the VCC, then try again.

2. Try another card.

3. Recommend to use paypal, the success rate of paypal is very high.

4. If you don't have paypal, you can pay with your card, choose paypal as payment methode in the checkout page, then click on debit/credit card and enter the information required.

5. Please click on the whatsapp button in the lower Right corner to contact customer service, we will send you a direct invoice via email.

• Any Brand of Smart TV or Android/Apple Device or Firestick or Magbox(all types), Nvidia Shield, Smartphones or Computer/PC + Internet.
• You also require internet connection connected to your device.
• If your have any of the above devices + Internet, you can Subscribe and Get connected immediately.

No physical installation is required. After Subscribing, just follow easy setup instructions sent on email.

Configuration Instructions are automatically sent on email with the login details.

No. When you buy your IPTV subscription from us, you are free to use the service for the duration purchased.

If you decide not to renew your subscription or not use our service anymore you are free to do so.

99% Uptime Guarantee on the service. The service is available 24/7/365. If you have an issue contact us and it should be responded to within the shortest period usually within an hour or less during working hours.

There are no Perfomance issues. Our IPTV works worldwide so long as you have an internet connection. If you experience any issue please contact us and we should respond within an hour or less during the working hours.